FAQ

We will provide you a two hour time slot for your delivery.

Our trucks require the following clearances, 3.5m high, 2.6m wide at the wheels, 3.0m wide at the mirrors. Our trucks are 9.0m long and we require 7.5m clearance from power lines, trees, buildings etc when tipping. For safety we require a stable, level area to tip the load. Our experienced drivers will try to accommodate your requests, however they have the final say on where the load is tipped.

To the best of our ability we will deliver the product to where you need it. However, due to access and safety considerations, we may not be able to. We need to get off your site as well as in so we will not want to drive on soft ground.  We will not risk damage to our drivers, trucks or your property. If we are not able to tip the product where you would like, our experienced driver will work with you to find a solution. Please also see our access requirements.

We will quote you a delivered price for the material, the delivery is included.

You can pay by credit card or cash, however our drivers don’t carry change.

We regularly deliver to customers in the Moreton Bay, Brisbane, Ipswich, Logan, Redland, Scenic Rim and Gold Coast local government areas. The picture below shows where our trucks where on one day in March. If you are outside these areas please contact us and we will try and help you.

We schedule deliveries from 6:30am (we don’t want to upset your neighbors) till 6:00pm on weekdays and 6:30am till 1:00pm on Saturdays.

1m³ is the minimum delivery volume. It may be delivered in a 10m³ truck so our access requirements are still important.

For aggregates, sand and soils we can deliver 10m³ of product. 12M³ of mulch. If you need more than this please give us a call and we will discuss your requirements.

No, we only deliver product, you are not able to collect it.

We would be happy to organise a quote for removal of material from your site. Please contact us.

Yes we can, please contact us to discuss your project

Yes, you can cancel your order at any time, however, once the truck is loaded we may not be able to provide you with a refund and we may need to charge you an additional disposal fee. If you need to cancel, please give us as much notice as possible

If you are not happy with the product or our service please <a href=”https://rockhammerearthmoving.com.au/contact/”>contact</a> us and we will work with you to resolve any issues. If you have any questions please discuss them with us when placing your order.

It is always better if you are. If you are not going to be there our driver will call you on arrival to discuss where your product is going to be tipped. As described in our Delivery Policy you are deemed to have accepted the product and where it has been tipped in your absence.